MaryBelle Solutions LLC

Terms of Service

Effective Date: October 5, 2026

These Terms of Service govern products and services provided by MaryBelle Solutions LLC (“MaryBelle,” “we,” “us,” or “our”). By accepting a quote, signing an agreement, submitting a purchase order, paying an invoice, or authorizing MaryBelle to begin work, the customer agrees to these Terms unless a separate written agreement provides otherwise.

1. Services and Products

MaryBelle Solutions provides business-to-business technology, consulting, operations, and related services, including:

  • Information technology consulting and professional services

  • Microsoft 365 and endpoint-management services

  • Application packaging and deployment engineering

  • Backup, recovery, and Veeam-related services

  • Automation, scripting, API, and systems-integration services

  • Zoho implementation and administration

  • Supply-chain, logistics, and process-improvement consulting

  • Technical project services

  • Managed and recurring technology services

  • Hardware, software, licensing, subscriptions, and other technology products obtained through approved vendors and distribution partners

The exact scope, pricing, quantities, deliverables, schedule, and other requirements for an engagement will be identified in the applicable quote, statement of work, purchase order, contract, or other written agreement.

2. Quotes and Pricing

Unless otherwise stated, prices are expressed in United States Dollars (USD).

Quotes are valid through the expiration date stated on the quote. Hardware, software, licensing, subscription, shipping, and other third-party pricing may change if vendor or distributor pricing changes before an order is accepted and finalized.

Taxes, shipping, duties, vendor fees, and other applicable charges may be added when required.

3. Payment Terms

Payment is due according to the terms displayed on the applicable quote, invoice, statement of work, purchase order, or contract.

MaryBelle generally accepts approved electronic payment methods, including ACH and credit card where available. ACH may be preferred for higher-value business transactions.

Certain engagements may require:

  • Full prepayment

  • A retainer or deposit

  • Milestone payments

  • Recurring monthly payments

  • Payment before hardware, software, or licensing is ordered

MaryBelle may delay the start of services or placement of vendor orders until required payments, deposits, purchase orders, or other authorizations have been received and verified.

4. Deposits and Retainers

A deposit or retainer may be required before MaryBelle reserves resources, begins work, or incurs third-party costs.

Retainers may be applied to subsequent invoices according to the applicable agreement.

Cancellation and refund treatment for deposits and retainers is described in MaryBelle's Refund and Cancellation Policy and any customer-specific agreement.

5. Recurring Services

Recurring or managed services may be billed in advance.

The applicable agreement will identify:

  • Initial service term

  • Billing frequency

  • Renewal terms

  • Cancellation requirements

  • Services included

  • Services excluded

  • Applicable overage or out-of-scope charges

Where applicable law requires automatic-renewal disclosures, notices, acknowledgments, or specific cancellation methods, MaryBelle will provide them.

6. Hardware and Physical Products

Hardware availability, shipping dates, and delivery estimates may depend on manufacturers, distributors, carriers, and other third parties.

MaryBelle does not guarantee product availability until the applicable vendor or distributor confirms the order.

Special-order, configured, opened, activated, or vendor-designated non-returnable products may not be eligible for cancellation or return.

Manufacturer warranties generally apply according to the manufacturer's terms.

7. Software, Licensing, and Subscriptions

Software, licenses, cloud subscriptions, maintenance agreements, and other vendor services may be subject to additional publisher or vendor terms.

Once a license or subscription has been provisioned, activated, assigned, or otherwise committed by the applicable vendor, it may become non-refundable.

Renewal and cancellation requirements established by the applicable publisher or vendor may also apply.

8. Customer Responsibilities

Customers agree to provide information, access, approvals, personnel, credentials, documentation, equipment, and other resources reasonably necessary for MaryBelle to perform the agreed work.

Customers are responsible for:

  • Providing accurate information

  • Maintaining appropriate backups where applicable

  • Obtaining required licenses and permissions

  • Making timely decisions and approvals

  • Providing authorized personnel for technical or business decisions

  • Using products and services lawfully

Delays caused by unavailable customer resources or approvals may affect delivery schedules.

9. Changes in Scope

Work requested outside the approved scope may require:

  • A change order

  • Additional quote

  • Additional engineering time

  • Additional fees

  • Revised delivery dates

MaryBelle will obtain appropriate authorization before undertaking material out-of-scope work.

10. Taxes

MaryBelle will collect applicable taxes where required by law.

Customers claiming tax-exempt status may be required to provide valid exemption documentation before tax is removed from a transaction.

11. Confidentiality and Customer Information

MaryBelle will use reasonable measures to protect confidential customer information received in connection with an engagement.

Customers should not provide passwords, confidential information, regulated information, or other sensitive material through unapproved communication methods.

MaryBelle's handling of website and customer information is also subject to its Privacy Policy.

12. Intellectual Property

Unless a written agreement states otherwise:

  • MaryBelle retains ownership of its pre-existing tools, scripts, methodologies, templates, automation components, documentation frameworks, and general know-how.

  • Customer-specific deliverables will be provided with the rights identified in the applicable quote, statement of work, or contract.

  • Third-party software remains subject to the applicable publisher's licensing terms.

13. Third-Party Products and Services

MaryBelle may resell, implement, configure, or support products and services provided by third parties.

Third-party products remain subject to their respective:

  • License agreements

  • Warranty terms

  • Support policies

  • Service-level commitments

  • Return policies

  • Privacy policies

MaryBelle is not responsible for outages, defects, pricing changes, discontinued products, or other conditions controlled solely by a third-party provider.

14. Warranty and Service Standard

MaryBelle will perform professional services in a commercially reasonable and professional manner.

Except for commitments expressly stated in a written agreement, MaryBelle does not guarantee that every technology product, third-party service, system, or solution will operate without interruption or error.

15. Limitation of Liability

To the extent permitted by applicable law, neither party will be liable to the other for indirect, incidental, special, punitive, or consequential damages arising from an engagement unless otherwise required by law or expressly agreed in writing.

Any additional limitations or remedies contained in an executed customer agreement will control.

16. Cancellation and Refunds

Cancellations, returns, credits, and refunds are governed by the MaryBelle Solutions Refund and Cancellation Policy and any applicable customer agreement or third-party vendor policy.

17. Public-Sector and Government Customers

When MaryBelle performs work under a federal, state, local, educational, or other public-sector contract or purchase order, the terms of the executed government agreement and applicable procurement requirements control to the extent they conflict with these general Terms.

18. Compliance

Customers may not use MaryBelle products or services in violation of applicable laws, sanctions, export restrictions, software licensing requirements, or third-party contractual restrictions.

19. Force Majeure

Neither party will be responsible for delays caused by circumstances reasonably beyond its control, including natural disasters, utility or telecommunications failures, government actions, labor disruptions, supplier shortages, transportation disruptions, or major third-party service outages.

20. Governing Law

Unless otherwise required by an executed government contract or other written agreement, these Terms are governed by the laws of the State of Georgia, United States, without regard to conflict-of-law principles.

21. Changes to These Terms

MaryBelle may update these Terms periodically. Updated Terms will be posted with a revised effective date.

Changes will not retroactively alter an executed contract unless permitted by that agreement or accepted by the customer.

22. Contact Us

Questions concerning services, invoices, contracts, or these Terms may be directed to:

MaryBelle Solutions LLC
McDonough, Georgia, United States
Email: zpeterson@marybellesolutions.com
Website: marybellesolutions.com
Customer Support: MaryBelle's published business support number