MaryBelle Solutions LLC
Refund, Return & Cancellation Policy
Effective Date: October 5, 2026
MaryBelle Solutions LLC strives to maintain clear and reasonable cancellation, return, and refund practices.
Because MaryBelle provides professional services, recurring services, hardware, software, licensing, and other technology products, eligibility for cancellation or refund depends on the type of purchase and the status of fulfillment.
Any specific refund or cancellation terms contained in an accepted quote, statement of work, purchase order, contract, or vendor agreement will control where they differ from this general policy.
1. How to Request a Cancellation or Refund
Customers should submit cancellation, return, or refund requests in writing to:
zpeterson@marybellesolutions.com
Please include:
Customer or organization name
Invoice or quote number
Product or service involved
Reason for the request
Relevant purchase or project information
MaryBelle will review the request and advise the customer of eligibility and next steps.
2. Professional Services — Before Work Begins
If a customer cancels a professional-services engagement before MaryBelle has begun work or incurred non-recoverable costs, amounts prepaid for the unperformed services are generally eligible for refund.
Any non-refundable third-party costs already incurred with the customer's authorization may be deducted.
3. Professional Services — After Work Begins
If cancellation occurs after work has begun, the customer remains responsible for:
Work already performed
Approved engineering or consulting time
Completed deliverables
Non-recoverable vendor expenses
Other authorized costs incurred before cancellation
Any remaining prepaid amount that is eligible for refund will be calculated after these amounts are applied.
4. Fixed-Price Projects and Retainers
Deposits and retainers may be applied against:
Work already performed
Resources reserved for the engagement
Approved third-party expenses
Other amounts authorized under the applicable agreement
If an engagement is cancelled before all prepaid funds are earned or committed, any eligible unused balance will be handled according to the applicable agreement.
5. Prepaid Engineering or Service Packages
Prepaid engineering, application-packaging, consulting, or service-hour packages are subject to the usage and expiration terms stated in the applicable quote or agreement.
Once work has begun, unused package balances are generally not refundable unless the applicable agreement expressly provides otherwise or MaryBelle approves an exception.
Any stated expiration period remains applicable.
6. Recurring and Managed Services
Unless a customer-specific agreement states otherwise, cancellation requests for recurring MaryBelle services should be submitted at least 30 days before the next renewal or billing date.
Cancellation stops future renewal after the applicable service commitment has been satisfied.
Amounts already billed for a current service period are generally not prorated or refunded unless:
Required by law
Required by the applicable agreement
MaryBelle approves an exception
Where applicable, customers may submit cancellation requests electronically using the contact method provided above.
7. Hardware and Physical Products
A hardware order may generally be cancelled for a full refund before MaryBelle places or commits the corresponding order with its vendor or distributor.
After a vendor order has been placed, cancellation and return eligibility depends on the applicable:
Manufacturer policy
Distributor policy
Product condition
Return authorization requirements
The customer may be responsible for:
Restocking fees
Return shipping
Original shipping costs
Manufacturer or distributor fees
Other non-recoverable charges
Special-order, configured-to-order, opened, activated, clearance, or vendor-designated non-returnable products may not be eligible for return.
MaryBelle will disclose known material return restrictions when practical.
8. Damaged, Defective, or Incorrect Products
Customers should notify MaryBelle promptly if physical products arrive:
Damaged
Defective
Incomplete
Incorrect
MaryBelle will work with the manufacturer, distributor, or carrier as appropriate to obtain repair, replacement, return authorization, or another available remedy.
Manufacturer warranty procedures may apply.
9. Software, Licensing, and Subscriptions
Software, subscriptions, cloud services, support agreements, and licenses are generally non-refundable after they have been provisioned, activated, assigned, issued, or committed by the vendor.
Before activation or provisioning, cancellation may be possible depending on vendor terms.
Vendor cancellation deadlines, renewal requirements, and refund restrictions also apply.
Customers should request cancellation of upcoming software or subscription renewals sufficiently in advance of the vendor's renewal deadline.
10. Discovery and Assessment Services
Completed discovery, assessment, review, or consulting services are non-refundable once the contracted work has been performed.
Where an approved MaryBelle offer provides a credit toward a later implementation project, that credit is applied according to the terms of the applicable quote or program and is not a cash refund unless specifically stated otherwise.
11. Customer-Requested Project Delays
A customer-requested delay does not automatically constitute a cancellation or create a refund entitlement.
MaryBelle will work with the customer to reasonably reschedule services when possible.
Material delays may require revised schedules, pricing, or availability.
12. Cancellation by MaryBelle
If MaryBelle cancels an engagement without completing services and the cancellation is not caused by customer breach, nonpayment, prohibited activity, or circumstances addressed by the applicable agreement, MaryBelle will refund eligible prepaid amounts attributable to work not performed, less authorized non-recoverable third-party costs.
13. Refund Processing
Approved refunds will generally be returned to the original payment method when practical.
MaryBelle will normally initiate an approved refund within 5–10 business days after final approval.
The customer's bank or card issuer may require additional time to post the refund.
14. Chargebacks and Billing Questions
Customers who believe a charge is incorrect are encouraged to contact MaryBelle promptly so the matter can be investigated and resolved.
Nothing in this policy limits any legal rights available to a customer under applicable law.
15. Taxes
Where applicable, refundable taxes associated with an approved refund will be handled according to applicable tax requirements.
16. Government and Public-Sector Transactions
Refund, cancellation, termination, and return provisions contained in an executed government contract or purchase order control over this general policy when applicable.
17. Policy Changes
MaryBelle may revise this policy periodically.
The version applicable to a transaction will be subject to any controlling quote, contract, purchase order, statement of work, or other agreement.
18. Contact
For refund, cancellation, return, or billing questions:
MaryBelle Solutions LLC
McDonough, Georgia, United States
Email: zpeterson@marybellesolutions.com
Website: marybellesolutions.com
Customer Support: 770-309-1557